Ankesh Agarwal
Director, Group Customer Experience
Majid Al Futtaim

Shaun Ching
Director Customer Success Account Management Operation APAC
PayPal

Pranav Joshi
Business Insights & Development,
Experience Design, CTO ORG
Merck

Varun Deshmane
Director Customer Success
Mastercard

Catherine Reilly
Head Of Customer Success APAC
Dotdigital

Ramakrishna S.

Vice President & CTO - Global Digital Customer Experience (DCX)

Capgemini

Diane Magers
Founder & CEO
Experience Catalysts

Adam Berry
Associate Director Client Onboarding APAC
DEEL

George Aveling
Chief Re-Imagineer
Elementrix

Jess Teng Poh Fern

Chief Operating Officer of Strategic Operations

Gamuda Land

Budiman Bujang

Deputy Chief Digital Officer

Johor Corporation

Wan Yon Shahima Wan Othman

Chief Customer Officer

HRD Corp

Craig Wheeler
Former CCO

Shipper & Koltiva

Ngai Yuen Low

Group Chief Merchandise & Marketing Officer

AEON Co Malaysia Berhad

Zain Suharwardy

Managing Director, SEA Digital Sales & Commerce Practice Lead

Accenture Song

Azry Rasyeqa Mohd Rafflee
Group Director of Training

YTL Hotels

A. Santhakumaran

Founder

CX Expert Asia

Linda Hassan

Former Group Chief Marketing Officer

Domino’s Pizza Malaysia & Singapore

Anand Khaniyomdee
GM, Omni Channel & Marketing Innovation
The Mall Group

Rajesh Grover
Group Vice President - AI, Digital & Omnichannel
Kanmo Group

Kuang Eu Chua
Regional Customer Success Leader (APAC)
The Access Group

Janine Diaz
Regional Media Activation Lead - APEC
Volvo Cars

Aseem Puri
Chief Executive Officer
Unilever International